Hala Health Care Services (which referred to as Company) is committed to manage and to conduct the entire business in honest and ethical manner. The fundamental standards of integrity under which Hala operates strictly prohibits bribery or other improper payments in any of its business operations.

Anti-bribery & Anti-corruption’s policy reflects the Company’s efforts to implement and to enforce an effective system to counter bribery and corruption activities.

This policy is designed to reduce the risk of bribery and corruption activities occurring and their criminal and reputational impact on Hala and parties Hala contracts with.


  • This policy applies to all staff, whether full-time or part-time, trainees, seconded staff, interns, and to agents, consultants, vendors, representatives (which all referred to as Stakeholders)
  • Each Stakeholder has a personal and professional responsibility and obligation to conduct Hala’s business activities ethically and in compliance with the context of this policy and the related Hala policies. Failure to do so will result in disciplinary action, up to including dismissal, and criminal liability.
  • All Stakeholders will be required to confirm that they have read and understood the policy and that they comply with its terms as part of their ongoing contractual assessment processes.
  • If this policy is breached, by any party, Hala reserves the right to terminate the contractual agreement in place and it does not bear any legal liability.
  • A Stakeholder in breach of this policy shall indemnify, defend, save and hold harmless, protect and exonerate Hala, its shareholders, directors, officers, employees, agents and representatives from and against all claims, demands, liabilities, suits, actions, damages, losses and costs of every kind and nature whatsoever including, without limitation, court costs, investigative fees and expenses, and lawyers’ fees arising out of a breach of this policy.

Hala Health Care Services does not tolerate practices of bribery and corruption in any form or wherever paid.

It is the responsibility of all employees who are involved at any time in engaging the services of external bodies (consultants, suppliers or advisers, etc.) to ensure that such individuals are made aware of the content of Hala Anti-Bribery and Anti-Corruption policy at the outset of the relationship and on a regular basis thereafter.


  • Bribery and Kickbacks.
  • Facilitation payments
  • Public officials
  • Gifts, hospitality and expenses
  • Any other improper activity that might fall under the definition of bribery and corruption.


Bribes & Kickbacks
  • When a financial or other advantage is offered, given, or promised to any stakeholder with an intention to reward them to perform their duties and responsibilities improperly.
  • When a financial or other advantage is requested, agreed to be received or accepted by another person with the intention to reward them to perform their duties and responsibilities improperly.

Bribes can take many forms, for example:

  • Money ( cash or cash equivalent,); Unreasonable gifts, entertainment or hospitality;
  • A typical indirect bribery would be a case where a company employs a commercial agent to help it win a deal. The agent is paid by commission based on a percentage of the deal revenues, and part of that commission is passed on to a third agent.

Kickbacks arise when suppliers or service providers pay part of their fees to the individuals who give them the contract or some other business advantage.

It does not matter whether the bribe is offered or requested directly or through a third party.

The company prohibits its employees from engaging in acts of corruption, and from paying bribes or kickbacks to, or accepting bribes or kickbacks from, public officials and private individuals such as the personnel of companies with which the company does business.

Facilitation Payment

Facilitation payments are any payments, no matter how small or in which form given to another person or received by other person to increase the speed at which they do their job, or to get a business details that might have financial impact on business and/or personal level. Examples include payments to obtain clients; selecting suppliers, accelerate visa processing, etc.

Facilitation payments are prohibited. Staff must report any incident where they feel forced to make a facilitation payment to their line manager at the earliest opportunity. The company will stand by employees who find themselves placed in exceptional situations provided that the employee has provided absolute transparency as to the circumstances surrounding a payment shortly after the incident has occurred.

Public Officials

Bribing or corrupting a public official is a serious offence, can carry severe penalties and can cause significant reputational damage. This policy provides detailed guidelines on gifts and hospitality.

Approval must be secured in advance in relation to gifts or benefits received from or offered to public officials, particularly the giving of anything of value to a public official.

Gifts, hospitality and Expenses

Company employees may not offer to, or accept from, third parties, gifts, hospitality, rewards, benefits or other incentives that could affect either party’s impartiality, influence a business decision or lead to the improper performance of an official duty.

Similarly, they may not offer or accept cash donations. Company employees may offer and accept ‘reasonable’ and ‘proportionate’ gifts and entertainment, such as dinner, theatre parties or sporting events, which should need Management’s permission as per Delegation of Authority.

In determining, what is ‘reasonable’ and ‘proportionate’, employees should consider the value of the gift or benefit (see below), as well as the frequency with which the same or similar gift or benefit is offered. In all cases they must ensure that the gift or benefit:

  • Is being given as an expression of goodwill and not in expectation of a return favour (a gift designed to secure a return favour is a bribe).
  • Is being provided openly and transparently, and is of a nature that will not cause the company embarrassment if publicly reported.
  • Complies with local laws and regulations, including the recipient’s own rules (bearing in mind that government rules on offering and receiving gifts or benefit are often particularly tight).
  • Meets the value limits set by the company and has all required approvals. In cases of uncertainty, employees must seek advice from their line managers

Employees must seek prior approval as per the Delegation of Authority from their Department heads for all gifts or benefits received or offered with a value of more than AED300 (or equivalent) prior to final acceptance. Approval must be given in writing, and records of gifts received, from whom and by whom, must be recorded in an office or function log established for such purpose


Company employees must avoid situations or transactions in which their personal interests could conflict or might be seen to be in conflict with the interests of the company.

This includes: acting on any client information gained through their employment with the company for personal gain; passing such information to a third party; or acting in any way that could be construed as insider trading.

Conflicts of interest can arise if individuals have a personal interest in business dealings involving the company. Personal interest can be direct or indirect, and refers not only to personal interests but to those of family members and friends. If there is a potential for conflict, the interests of the company must take priority.

Employees must disclose any personal conflict of interest or perceived conflict to their line manager.


As part of its corporate citizenship activities, Hala may support local charities or provide sponsorship, for example, to sporting or cultural events. Any such sponsorship must be transparent and properly documented. Hala will only provide donations to organisations that serve a legitimate public purpose, and which are themselves subject to high standards of transparency and accountability. Appropriate due diligence must be conducted on the proposed recipient charity and a full understanding obtained as to its bona fides.


The company has a policy of strict political neutrality; it does not make donations to any political parties, organisations, or individuals engaged in politics. The company will co-operate with governments and other official bodies in the development of policy and legislation that may affect its legitimate business interests, or where it has specialist expertise. Employees are entitled to their own political views and activities, but they may not use company premises or equipment to promote those views or associate their views with those of the company.


You are encouraged to raise concerns about any issue or suspicion of malpractice at the earliest possible stage. If you are unsure whether a particular act constitutes bribery or corruption, or if you have any other queries or concerns, these should be raised with your line manager, director or the Director or HR or the Risk and business improvements associate. If you feel you cannot raise it with any of the above, then please discuss with the CEO or Chairman and refer to our Whistleblowing Policy.All reports will be treated confidentially.


The company will make this policy available on the company’s intranet for all employees. It is also part of the General Orientation program within one month of joining the company. In order to maintain the highest standards of integrity, employees must ensure that:

  • They are fully briefed on the background and reputation for integrity of agents, representatives and subcontractors before hiring them. The company will conduct due diligence enquiries to review the integrity records of agents, representatives and subcontractors before entering a commercial relationship with them.
  • The engagement process is fully documented; and that final approval of the selection of agents, representatives and subcontractors is made by someone other than the person selecting or managing the company’s relationship with them.
  • Agents, representatives and subcontractors are fully briefed on the company’s Anti-Bribery and Anti-Corruption policy, and have made a formal commitment in writing to abide by it.
  • Fees and commissions agreed will be appropriate and justifiable remuneration for legitimate services rendered.
  • Once agreements have been signed, the company will continue to monitor its relationships with agents, representatives and subcontractors to ensure that there are no infringements of its Anti-Bribery and Anti-Corruption policy. Contractual agreements will include appropriate wording making it possible to withdraw from the relationship if agents, representatives or subcontractors fail to abide by this policy.


Company failure to ensure compliance with this policy could lead to the following consequences for the company:

Criminal or civil liabilities for the company including unlimited fines and imprisonment;

Serious reputational damage leads to Hala’s decline in business and growth.

Employees Failure to ensure compliance with this policy could lead to the following consequences:

Personal criminal liability followed by fines or imprisonment

Disciplinary action initiated by the company, including dismissal; and Personal reputational damage..


Human Resources Director and risk and business improvement associate will review the implementation of this policy, regularly considering its suitability, adequacy and effectiveness.

Any improvements identified will be made as soon as possible. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption.


Hala Healthcare Services' staff and stakeholders are

  • Prohibited from offering, promising or paying a bribe of any kind;
  • Prohibited from soliciting, accepting or receiving a bribe of any kind;
  • Prohibited from giving or offering anything of value to a public official;
  • Required to comply with the company’s guidelines and authorization levels in relation to the giving and receiving of gifts and hospitality; and
  • Prohibited from making facilitation payments.


  • Conflict of Interests. (MHS/ADM/HR/PPG/10)
  • Gifts and hospitality. (MHS/ADM/HR/PPG/10)
  • Whistleblowing. (MHS/ADM/HR/PPG/011)
  • Code of conduct. (MHS/ADM/HR/PPG/10)